AXS Mobile ID
MOBILE TICKETING – FREQUENTLY ASKED QUESTIONS
Congratulations! You have chosen AXS Mobile ID as your method of delivery for your tickets. Below are some pointers we hope you’ll find useful! If you have any questions, please contact the Box Office at 817-272-9595 or firstname.lastname@example.org.
HOW DO I GET INTO THE ARENA THE NIGHT OF THE EVENT?
Instead of a paper ticket, you can enter the College Park Center with the AXS Tickets app on your phone. Simply show your AXS Mobile ID barcode to the ticket taker who will scan it for entry. Watch the how-to video here.The AXS Tickets app is compatible with iOS for iPhone and with Android for Android devices. You can download the app here: AXS for iPhone or AXS for Android. After downloading the app, log in using the same email address and password used to purchase your tickets.
WHAT IF I ALREADY HAVE A FLASH SEATS ACCOUNT? DO I NEED TO DOWNLOAD THE AXS TICKETS APP?
Yes, because the Flash Seats app will soon become inactive. When setting up your AXS account, please use the same email address you used to purchase tickets. All tickets will automatically transfer to your AXS Mobile account.
IF THE APP DOESN’T WORK AT THE GATE, CAN I STILL GET INTO THE EVENT?
Yes. Please go to the Box Office for assistance with AXS Mobile ID app issues.
DOES EVERYBODY IN MY PARTY NEED THEIR OWN AXS MOBILE ID?
No, each person does not have to have their own ID. You can swipe in your entire party with a scan of any ID associated with the account. The ticket taker will ask how many people are with you when scanning your phone. If you have guests that will arrive separately from you, you can transfer them each a ticket. This allows them to create their own AXS Mobile account and enter with their own cell phone when they arrive.
HOW DO I TRANSFER SEATS?
To transfer seats:
- Log in to your AXS Mobile account and click the gray ticket icon in the bottom right corner.
- Click the game that contains the seats you want to transfer.
- Under the QR code, click the Transfer button. A page appears showing the details of the event.
- Click inside the blank box next to each of the tickets you want to transfer.
- Enter the following information for the person you want to send the tickets to:
- - First Name
- - Last Name
- - Message to Recipient
- After you enter the necessary information, click the CONTINUE button. A page appears, summarizing the details of the event and to whom you're transferring the tickets.
- Click the Confirm Transfer button. A page appears, telling you the tickets have been transferred.
HOW WILL MY GUESTS KNOW WHEN THEY HAVE BEEN TRANSFERRED SEATS?
They will receive an email with the event details. They will need to follow the instructions in the email to create an AXS Mobile account, including downloading the AXS Tickets app.
ONCE MY GUESTS HAVE AN AXS MOBILE ACCOUNT, DO THEY HAVE TO ACCEPT THE TRANSFER EVERY TIME?
No. Once they have an account set up, they do not have to visit their account every time they are transferred seats. The seats will be automatically associated with their account.
CAN I CANCEL A TRANSFER?
It depends on whether the people you're transferring to already have an AXS Mobile account. If they already have an account, the seats are transferred instantaneously to their account, so you cannot cancel a transfer once you've initiated it. If the people you're transferring to do not have an AXS Mobile account and do not pick up the tickets you've transferred, you can cancel a transfer.